Regarding international shipping
Regarding international shipping
Thank you for shopping at silkroad store.
We have an announcement that we will have a maintenance for international shipping.
We would like to make our shop more convenient for overseas customers.
【Maintenance schedule plan】
Oct 1st (Mon) 10:00〜12:00 JST
After the site renewal, you can shop from outside Japan.
Overseas customers are also required to register a “silkroad store ID”
< Required things to make a silkroad store ID >
①A valid e-mail address (We’ll send the Order confirmation/ Shipment Notification by e-mail. )
②Password (Over 8 alphanumeric characters)
<About shipment for overseas>
①Press the “LANGUAGE” button on the page below and select “ENGLISH”.
②Products in the “ENGLISH“ page are available for overseas shipping.
Please select your favorite item, press "Add to shopping cart” button and complete your order. (Part of the items on silkroad store are not available for overseas shipping. These items will not appear in the English page)
③We will arrange the shipment within 10 business days after you have placed your order (Not counting weekends or national holidays).
④All orders will be shipped via through “DHL”. The shipping cost depends on the weight of the parcel. The postage fee differs by area. Please check your area's postage fees before you confirm your order.
⑤Sometimes you may be charged customs duties. Import tax or any other duties are the buyer's responsibility. Please make sure you are aware of this before you shop.
⑥silkroad store offers credit card or PayPal payment as payment options.
⑦If your package could not be delivered to you because of a refusal to receive the delivered package, long-term absence or mistake in the address
the package will be returned to our office.
In this case,unfortunately we can not refund the price for your order and postage fees.
※We are sorry to inform you that we can not ship the packages again. For those who would like to have your order shipped again
please place a new order again.
the package will be returned to our office.
In this case,unfortunately we can not refund the price for your order and postage fees.
※We are sorry to inform you that we can not ship the packages again. For those who would like to have your order shipped again
please place a new order again.
Contact us if you have any questions.