Inadequate items (broken, dirty etc) arrived?
I'd like to check the delivery status of my order?
We send "shipping completion mail" to registered e-mail address at the time of product shipment.
There is a description of the "tracking number" of the delivery company within the delivery mail.
Shipping company Inquiry When you access the service you can check the delivery status.
Also, in case of absence, it is kept at the shipping company sales office for about 7 days, but if it passes, it will be returned.
In order to re-ship the item that became returned, we will pay the delivery member the additional recurring shipping fee.
Can I have multiple orders sent in batches?
We do not receive delivery with collectively ordered items separately. Please note when ordering.
Can I specify the delivery date / time?
I am sorry, designation of the delivery date is not received.
Since we have contacted the tracking number with the shipping completion mail, please contact the shipping company yourself.
In case of absence at the time of delivery, absentee votes of the delivery company will be posted to the post etc and we will respond accordingly.
When will you receive the item you ordered?
We ship within 3 business days from the order date.
Since the shipping time differs depending on the product, please confirm on the product page and the news page for reservation goods etc.
Which shipping company will ship it?
To domestic customers, it will be shipped in "Yamato Transport".