FAQ
About a correction or withdrawal of the registration information
Can I place an order by phone, e-mail or fax?
We are sorry but we do not accept
If you can not solve just by reading the above, please contact us from the following inquiry form.
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What if I forget the order number?
You can check from 'order history' in my page.
If you can not solve just by reading the above, please contact us from the following inquiry form.
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I'd like to check if I can place an order?
You can check from 'order history' in my page.
If you can not solve just by reading the above, please contact us from the following inquiry form.
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When purchasing members-only products, the "Add to Cart" button is not displayed?
When you log in with your silkroadstore account, the "Add to Cart" button will be displayed.
If you can not solve just by reading the above, please contact us from the following inquiry form.
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I do not receive confirmation e-mail after ordering?
Although we are automatically sending order confirmation e-mails for your reference after order completion on this site, please contact us by e-mail address input mistake "" address change "" junk mail setting "" mailbox capacity "" relay mail server There is a case that e-mail does not arrive for reasons not depending on the responsibility of this site.
Since you can check the same content as the order confirmation email from the order history page, please check "order history" in my page.
Please note that duplicate orders can not be canceled if ordered multiple times on the grounds that the order confirmation email did not arrive.
If you can not solve just by reading the above, please contact us from the following inquiry form.
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I'd like to change the delivery destination of the ordered item?
If "shipping status" of the order you wish to change shipping destination from "My Order History" is "Waiting for backorder" "Under preparation for shipment" you can receive delivery address change.
If you wish to change the shipping address, please change from 'Delivery destination change' within each order details of 'Order history'.
In addition, if you contact us, if "shipment status" becomes "shipping preparation completed" before the shipping destination change procedure, we can not receive change of shipping destination, so please contact us as soon as possible .
If you can not solve just by reading the above, please contact us from the following inquiry form.
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Can I change the type and quantity of items ordered and the settlement method?
We can not change the order contents after order confirmation.
Even if you change the address registered in ID on My page, please note that the delivery address of the item already ordered will not change.
If you can not solve just by reading the above, please contact us from the following inquiry form.
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Is it possible to stop the business office of the ordered item
Domestic shipping products of this site are delivered by Kuroneko Yamato Takkyubin.
Regarding the possibility of stopping the sales office, please contact the nearest Kuroneko Yamato sales office from the luggage inquiry number stated in the shipping completion mail to be delivered at the time of shipment completion.
If you can not solve just by reading the above, please contact us from the following inquiry form.
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